SHIPPING

Thank you for visiting and shopping at youstar-light.com. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

We will Make the shipping arrangement within 36 hours during working days.

*If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions apply.

*If the customer purchases with PayPal Express checkout, the shipping address linked to your PayPal account will be used. We are not responsible for any wrong or undeliverable shipping address provided by the buyer or linked to PayPal and therefore cannot offer any exchange or return for that order. Please make sure all address information is complete and accurate. Also, we are not responsible for missing, lost or stolen packages marked as delivered. In such cases, please contact the courier to file a claim.

Shipment Confirmation

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Order Tracking

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. You can also sign in to your account to track your order or you can also contact our customer team to ask for help.

Of course, you can also click on the online button -track order to fill in the order number and email to get your parcel shipping status.

We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days. If you have any questions about the shipping of your order, please feel free to contact us.

 

-How to track my order?

(1) Click on the online button -Track Order

Please enter your order ID (eg: #1234) and the Email same as the placed order to track your item.

If you can’t locate your order number, check your email for a confirmation email or contact us.

 

(2) Standard Shipping

17TRACK:https://www.17track.net/en

Please enter your tracking number and select the carrier of 4PX

(3) DHL/EMS

DHL:https://www.dhl.com/en.html

17TRACK: https://www.17track.net/en

Please enter your tracking number and select the carrier of DHL/EMS

 

Frequently Asked Questions on Shipping

1.When Will My Order Ship?
Receiving Time = Processing Time + Shipping Time

Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.

Most orders ship within 2-6 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

2. Will I Have To Pay International Taxes And Duties?

There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.

We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages.

3.Verification Of Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact yours directly. When specifying shipping address information, be sure to check that the zip code, city, and state are correct. If according to delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

4.Wrong Or Faulty Item I Received.

If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.